Sheila Heen is an expert on managing difficult negotiations, a lecturer on law at Harvard Law School, and a founder of Triad Consulting. Sheila often partners with executive teams, helping them work through conflict, repair working relationships, and make sound decisions together and her clients include Apple, HSBC, Unilever, and Pixar among others.
She is the co-author of the New York Times business bestseller Difficult Conversations: How To Discuss What Matters Most and more recently Thanks For The Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood)
In this week’s podcast, we explore why receiving feedback can be so challenging at work, and how we can unhook from our feedback triggers to make the most of the gift we are being given.
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[02:45] – Sheila explains why learning to receive feedback is a skill that we should all be building.
[05:29] – Sheila outlines the research findings on how being able to receive feedback impacts people’s performance and well-being at work.
[07:37] – Sheila shares the three different triggers that can make hearing feedback difficult to hear.
[11:26] – Sheila explains the three different types of feedback people are given at work and why it helps to be clear about the purpose of the feedback we’re giving and receiving.
[16:07] – Sheila offers tips for us to be present and really hear and make the most of the feedback we’re given.
[20:04] – Sheila explores how growth mindsets can help us lean into giving and receiving feedback better.
[24:09] – Sheila explains why the ability of leaders to receive feedback well helps to improve psychological safety in teams.
[26:33] – Sheila enters for the lightning round.